Refunds Policy

30-Day Free Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a full refund. Returns are completely free — you will not be charged any restocking fee, return shipping fee, or other hidden costs.

Return Eligibility

To qualify for a return, please make sure that:

• The request is made within 30 days of delivery.
• The item is unused, unworn, and in the same condition in which you received it.
• The item is returned in its original packaging, with all tags, accessories, and manuals included.
• You can provide your order number or the email address used to place the order.

Items that are damaged, altered, or missing parts due to use by the customer may not be eligible for a full refund.

How to Start a Return

Starting a return is simple. Just send us an email with your order number and a brief note about the reason for your return. We will reply with clear return instructions, including where to send the item and how to ship it back at no cost to you. You do not need to fill out any forms or create an account.

Please do not send items back before contacting us, as unauthorized returns may not be processed.

Refund Processing

Once your returned item arrives at our facility, we will inspect it within 2–3 business days. If the return meets the conditions above, we will issue your refund to the original payment method used at checkout.

Refunds are usually completed within 5–10 business days after approval. The exact timing depends on your bank or payment provider, as some institutions take additional time to post the credit to your account.

Return Shipping

Return shipping is free. We will provide you with the return instructions and cover the cost of sending the item back. If an item arrives damaged or defective, or if you received the wrong item, please contact us right away and we will make it right — no return shipping cost will ever fall on you.

Exchanges

If you would prefer a different size, color, or model instead of a refund, let us know in your email and we will help you arrange an exchange wherever the item is available. Exchanges follow the same 30-day window and the same free shipping terms.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We will arrange a replacement or a full refund for you, including any shipping costs.

Late or Missing Refunds

If your refund has been approved but you have not yet received it, please check with your bank or credit card company first, as processing times vary. If you have done so and still have not received your refund, contact us and we will look into it for you.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: chynasidote84720@outlook.com